Zoho desk is an online support platform which is used by businesses to provide premium quality customer support system to their consumers with optimized features and tools which spikes the agent productivity. They help you with analysis and reports through which the management can understand the individual performances of the employees and make changes in the service if required.
Zoho desk is also beneficial for the customers. Using this application customers can contact the providers and seek for relevant support without having too much struggle. With Zoho Desk, organizations can create support team using better options and tools, multiple support channels and task automation. With the help of these features, they can provide instant and antiphonal support to their customers.
Desk combines clients of different departments and give them responsibility to support the customers in a unified way.
Zoho Desk plans
Zoho Desk is available to the customers in three different packages and with effective business support features. There is a free trial available for the users which extend to 15 days.
- Desk Standard – Rs.1, 100/month
- Desk Professional – Rs.2, 200/month
- Desk Enterprise – Rs.3, 285/month
- Ticket distribution system
- Call centre software
- Social support software
- Employee productivity
- Knowledge base and forums
- Company productivity
- Reports and analysis
- Help desk essentials
Benefits of Zoho Desk
Zoho desk helps businesses by providing variety of supporting options and channels that makes them capable to deliver premium quality and timely customer service to their clients. In this way the organization and the clients can develop a strong bond that helps the business to grow and expand with bigger revenues.
Zoho desk has a unique customer approach system that allows them to forward their request, ask queries and can also call for any assistance through social media platforms like Facebook and Twitter. The support employees does not have to exit the Desk platform to answer the calls, they can do it from the same interface.
Using Desk, reaching out to other customers has become an easy task. Zoho enables the users to create a set pattern of answers to the common asked questions, so that they don’t need to type them all the time. In most of the cases the queries will be related to their products and services. Desk Forums make sure that the consumers can communicate with each other and help to provide solutions and ideas based on their previous experiences.
Zoho Desk guarantees quality support system. The organizations can extend their helping hand and support them through all the available Medias and channel which does not go on a dive. Reports and analysis helps the head of the organization to view the performance of the employees and the productivity level. The insights from these can help them boost the performance and productivity of the organization. This can increase the satisfaction level of the customers.
Zoho Desk is compatible with Windows, Mac, Android, iPhone/iPad and other web based devices. They support 13 languages including English, Chinese, German, French etc.
They can be equipped for large scale, medium scale, small scale businesses and Freelancers.
Types of support offered:
- Live support
Desk includes multilingual email ticketing and customer management system which are its core features. They are developed with a special intelligence feature ‘Zia’ which helps to speak with the customers and exchange important knowledge based articles with them. Highlighting pros of this application are:
- Collaboration with other Zoho products.
- It can be configured according to our wish and is easy to manage.
- All the features are available at profitable pricing tier.